Accessibility and language tool guide
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/Our services (A to Z)/0 to 19 public health integrated nursing service (0 to 19 PHINS)/Young people and teens (11 to 19)/ChatHealth

ChatHealth

If you are aged 11 to 19, you can text a 0 to 19 specialist public health nurse (school nurse) for help with anything that’s worrying you.

Text: 07520 619 750

A school nurse will reply between 8:30am and 4:30pm, Monday to Friday.

You can also visit the ChatHealth website for more information.

Real examples

“I texted ChatHealth because I’d had unprotected sex with my boyfriend and didn’t know what to do. The school nurse told me where I could get the morning‑after pill and helped me understand how to get checked for sexually transmitted infections (STIs). It made me feel a lot less worried.”

“I messaged because I was feeling really down and some people at school were bullying me. The school nurse helped me find the confidence to talk to my mum. They also told me about places I could get more support. School got involved and things are better now.”

girl with phone
“I contacted ChatHealth because my anxiety was getting worse. I also told the school nurse I’d been taking drugs and other medication. They didn’t judge me, they listened and explained where I could get proper help. They told me about Forward Leeds, and I was able to refer myself. I’m glad I reached out.”

Why young people use ChatHealth

You can message us about anything that affects your health or wellbeing, including:

  • Emotional health and wellbeing
  • Healthy lifestyles and nutrition
  • Drugs or alcohol
  • Smoking or vaping
  • Puberty or body changes
  • Sexual health or relationships
  • Bullying or feeling unsafe
  • Sleep
  • General health worries

Nothing is too big or too small, we are here to help you feel supported and listened to.

Here are the kinds of questions you might have:

  • “I’m feeling overwhelmed, who can I talk to?”
  • “I’m worried about my sexual health. What should I do?”
  • “Someone is bullying me and I don’t know what to do next.”
  • “I’ve been drinking or vaping, how do I stay safe?”
  • “I’m struggling with sleep, stress or friendships.”

If this sounds like you, text us and we’ll do our best to help.

Your messages are confidential. We do not usually tell your parents, school or anyone else that you’ve contacted us.

We might need to share information only if we are worried about your safety, but we will speak to you first wherever possible.

Important things to know

  • We aim to reply within one working day
  • You will get an automatic message straight away to confirm we got your text
  • Messages are only read between 8:30am to 4:30pm, Monday to Friday
  • The number cannot receive voice calls or photos (MMS)
  • You must text from a UK mobile number
  • Messages are charged at your usual rate
  • Please follow your school’s mobile phone rules
  • You can stop messages at any time by texting STOP

Note: If you need help before we reply, contact:

  • a trusted adult at school
  • your GP
  • or urgent support services if you feel unsafe
  • Visit our young persons support toolkit

Contact us

You can call our Single Point of Access (SPA) from Monday to Friday, 8:30am to 5pm.

  • Phone: 0113 843 5683

You can also keep up to date with our service and find more information on our Facebook or Instagram pages.

If you 11 to 19 you can contact us via ChatHealth.

Text a 0 to 19 specialist public health nurse on 07520 619 750

Relay UK: Free support to help deaf people and those who have hearing loss or have a speech impairment to communicate over the phone.

  • Your Feedback means a lot: Complete our Friends and Family Test
  • How to use ReciteMe accessibility and language tool guide
  • Support with accessing digital
  • How can we help you access and attend your appointment?

Contact us

You can call our Single Point of Access (SPA) from Monday to Friday, 8:30am to 5pm.

  • Phone: 0113 843 5683

You can also keep up to date with our service and find more information on our Facebook or Instagram pages.

If you 11 to 19 you can contact us via ChatHealth.

Text a 0 to 19 specialist public health nurse on 07520 619 750

Relay UK: Free support to help deaf people and those who have hearing loss or have a speech impairment to communicate over the phone.

  • Your Feedback means a lot: Complete our Friends and Family Test
  • How to use ReciteMe accessibility and language tool guide
  • Support with accessing digital
  • How can we help you access and attend your appointment?
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