Patient experience is understanding what receiving healthcare from our services and staff feels like for our patients, carers and service users. We do this in a number of different ways, including:

• Surveys
• Focus group
• Patient and carer groups
• Telling your story to the Trust Board
• Friends and Family Test 
• Compliments, Concerns and Complaints

Your feedback is vital because it helps us to learn, improve and deliver a high standard of care to all our patients and carers.

What is patient engagement and involvement?

At Leeds Community Healthcare we believe that patient and public engagement is a vital part of the culture of our Trust – one of real and meaningful engagement, where people can make a difference and help to shape the future of our services.

To achieve our vision of delivering the best possible care to every community in Leeds, we work together with our patients, carers, families and members of the public through our own engagement and involvement plans, our Friends of LCH database and city-wide engagement along with our partners.

There are lots of ways you can get involved with Leeds Community Healthcare. You can speak to our services and staff to find out how you can get involved directly with the service you use, or you can sign up to become a Friend of LCH or become a member of our Youth board (up to the age of 19). See more details below.