About Me: Reasonable adjustments for patients
We want your healthcare experience to be as easy and comfortable as possible. Everyone is different, and sometimes a small change can make a big difference. That’s why we ask about reasonable adjustments, so we can give you the support you need.
Why do we ask about reasonable adjustments?
Our goal is to make sure everyone has equal access to health and care services. Reasonable adjustments are simple changes we can make to help you. For example:
- Giving you more time at your appointment
- Explaining things in a way that’s easier to understand
- Making sure the building is easy for you to get around
By telling us what you need, we can make your visit safer, easier, and more positive.
Not sure what you need? Just ask, we’re here to help.
How we make sure your needs are met
Ask
We’ll ask: Do you need information or communication in a different way?
Why it matters: So we know if letters or explanations are hard to read, see, hear, or understand and can support you properly.
Record
We write down your needs clearly in your records.
Why it matters: Every time you visit, staff know how best to communicate with you.
Flag
We add a clear note (a “flag”) to your file.
Why it matters: Staff can quickly see what you need, whether that’s large print, an interpreter, easy-read format, or something else.
Share
With your consent, we share this information with other services you use (like hospitals or pharmacies).
Why it matters: You won’t have to explain your needs again and again, the support you need can be seen by other healthcare professionals.
Meet
We take the steps needed, longer appointments, easy-read leaflets, braille, interpreters, and more.
Why it matters: You get information in a way you can understand, helping you feel informed and confident about your care.
Review
We regularly check that your needs haven’t changed and update your records.
Why it matters: Your support stays up-to-date so you always get information that suits you best.
