Information for patients and carers
If you require this information in other languages, Braille, large print, or audio (CD or tape) format please contact your Neighbourhood team.
Large print 
Other languages
This booklet uses easy words and pictures. You might want to ask someone to help you read it.
Easy read
Who we are
Community care
We are a local community based team. This means we will care for you at home.
The team
We are a mixed team of community matrons, nurses, occupational therapists, physiotherapists, clinical assistants and admin staff.
Working together
We work together with your GP, social workers, the hospital and voluntary organisations. We all work together to provide care to you.
Who we see
Independent living
We work with adults so they can be independent and get the best quality of life.
What we do
Important to me
We will talk to you about what is important to you.
Unwell
We will help you at home when you are unwell.
Long term condition
We will support you with long term conditions that might affect your daily life.
Palliative care
We provide end of life and palliative care.
Rehab and recovery
We provide rehabilitation. This might mean giving you exercises and light activities to do to get you better quicker.
Support at home
We will support you, give you advice and help you learn how to manage your health.
Other useful information
When do we work
When do we work
Opening time
The Neighbourhood team works 7am to 10pm from Monday to Sunday.
Night nursing
We also have a night nursing service which works 9:30pm to 7am from Monday to Sunday. If you need care at night, your nurse will talk to you about this and arrange it for you.
Patient information folder
You can find more information on how to contact your Neighbourhood team in your patient folder.
What can you expect from us
What can you expect from us
Support
We will aim to make sure you have the right support.
Case worker
You will be given a case manager to help you with this.
When we visit you
When we visit you
ID badge
We will introduce ourselves and display our ID badge
You
We will treat you as an individual
Respect
We will be respectful to you and those around you
Respect and dignity
We will value your privacy and dignity
Polite staff
We will be polite and helpful
Data protection
We will keep your personal information safe and secure
Folder
We will give you a folder with helpful information
How you can help us
How you can help us
Contact us
Please let us know if you need to cancel a visit.
Washing hands
We need to wash our hands before we care for you so please make sure you have liquid soap and paper towels in your home.
Smoke free
Please make sure your home is smoke free when we visit.
Safe home
Please made sure your home is safe when we visit.
One last thing
Nursing student
We sometimes train student nurses and therapists who may help with your care.
Choice
Please let us know if you do not want this.
